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Ticket return Coronavirus (All performances until 31 July 2020 inclusive)


Ladies and Gentlemen, dear visitors!

On 22nd April, the new directive issued by the State of Berlin prohibiting large public events due to the SARS-CoV-2 pandemic takes effect. As a result no events, regardless of size, will be taking place at the Deutsche Oper Berlin until after 31st July 2020.


This means that our 2019/20 season has come to an untimely end. We are sincerely grateful for your support and have treasured our shared experiences of fine musical theatre over recent months. We hope to see you again soon. Dietmar Schwarz: “I join the entire Deutsche Oper Berlin team in expressing deep regret over the cancellation of our May and June events, which were to include the hotly anticipated launch of our RING OF THE NIBELUNG cycle, conducted and directed by our formidable duo, Donald Runnicles and Stefan Herheim, and the premieres of Rued Langgaard’s ANTIKRIST and Peter I. Tchaikovsky’s THE QUEEN OF SPADES, which were cancelled on 12th and 25th March. We sincerely hope to soon be in a position to present all the works that we have been planning and preparing over these weeks and months. We are firm believers that art will be all the more important to us as human beings during, and above all after, this difficult period – both as a way of making sense of what we have been through and of shaping our outlook for the future.”


We will notify you as soon as we can of our plans for the 2020/21 season, modified to take account of the current situation, our digital offerings on the website and the new date for advance ticket sales.


We miss you all and are extremely sad about the demise of our intensively rehearsed and eagerly awaited performances, some of which have been in the pipeline for 2 years. We look forward to seeing you again at your (and our) Deutsche Oper Berlin!


Our ticket sales team is under great strain due to the cancellations and is working flat out processing ticket reimbursements. We can only ask for your patience and understanding at this difficult time. Please direct any queries to us by phone on +49 30 343 84 343, by email to info@deutscheoperberlin.de or in person from 27th April at our on-site box office, which is open from Monday to Friday (excl. Bank Holidays) between 12 noon and 7pm.


For ticket reimbursements, please fill out the following Returns Form by 31st July 2020 at the latest. We are especially grateful to any patron choosing the voucher or the account-crediting option.


Please find our online form here.

The form is also expressly for the use of patrons who bought tickets on site without providing customer details.

Note to our subscribers: We are taking the liberty of cancelling your tickets for the affected performances and crediting your account by an amount that is proportionate to the value of discounted tickets. The credited sum can be used for future ticket purchases. Should you wish to renew your subscription for the 2020/21 season, we will deduct the credited sum from the price.

Patrons who bought tickets via a third-party organisation (e.g. eventim.de) or an alternative ticketing outlet should contact the relevant agent direct.

 This form is not optimized for Internet Explorer. Please use for example the following browsers: Chrome, Firefox etc. or contact the ticket service at T +49 30 343 84 343 or send an e-mail to info@deutscheoperberlin.de.


Choose from one of these options ...

1 > Credit to my customer account

You would like a refund to the value of the ticket price as a credit to your customer account. You can use the credit for future ticket purchases.

2 > Ticket price to be reimbursed

You can return your tickets free of charge and receive a full refund. Send us the completed form with your customer and order number or contact us by phone at T +49 30 343 84 343. If you have paid for your tickets by phone or online by credit card, we will charge the amount back to your credit card. Otherwise we ask you to provide your bank details (IBAN) for the return transfer. Please understand that the reverse transaction may take some time, approx. 4 to 8 weeks. >>> How to find your order number.

3 > Donate the amount 

You would like to donate the amount worth the ticket price in favour of project work of the Young German Opera for children and young people during the holidays and you waive any repayment. In return you will receive a donation receipt. [further information on the purpose of the donation]


After having sent the completed form to our ticket service, you will receive a copy of the form by email as confirmation of receipt. Please allow a processing time of approx. 4 to 8 weeks - thank you for your understanding.


Welcome to the Internet Ticket Shop of the Deutsche Oper Berlin

Tickets may be booked by following these steps:

1) Indicate search criteria when searching for an event.

2) Select a specific event.

3) Select seats in the digital seating chart.

4) LogIn (please consider the information in the LogIn area).

5) Pay by credit card.

6) Choice of dispatch option (collection at the box office, dispatch of tickets to your postal address, electronic dispatch as Ticketdirect or Ticketdirect Mobile)



In order to print out the tickets, you will need the latest version of the Acrobat Reader so that the barcode can be clearly recognised on the ticket. You can download the current version of the Acrobat Reader free of charge here .


With the shopping cart function, you can place as many orders as desired, one after the other, and then collect them in your shopping cart. Only at the end do you pay in one step.


Please do not use the “Zurück” (back) button whilst booking, or else your booking procedure will be interrupted!


We accept VISA, MASTERCARD, AMEX and JCB for payment. If your information is clear and complete, you can have the tickets printed out or sent to you (sending tickets up to 10 days within Germany and up to 20 days prior to the event). If sending is not possible, your tickets will be left at the box office ready to be picked up until the beginning of the event.


You will receive a confirmation of your booking procedure by e-mail at the e-mail address that you have indicated.


Due to the credential that must be presented, it is not possible to obtain or reserve reduced-price tickets online or by telephone. For reduced-price tickets, please contact the Box Office, Bismarckstrasse 35, 10627 Berlin starting one week prior to the desired performance.


We wish to point out that the view of the stage can be restricted, depending on the staging. We also request that you regard the surtitles as a service which cannot be of equal benefit to all spectators, since it is dependant on the location of the seat.


General Terms and Conditions of the artistic undertakings of Stiftung Oper in Berlin


Ordering Tickets


You may purchase tickets however you wish – by telephone, by writing to us or directly from the

Deutsche Oper Berlin / Karten-Service
Richard-Wagner-Straße 10
10585 Berlin

Tel: +49 (30) 343 84 343

E-Mail: info@deutscheoperberlin.de


Gift Vouchers

Gift vouchers of any amount can be purchased in the webshop, at the checkout or by calling the card service on 030-343 84 343. They can be redeemed at the above locations by quoting the voucher number or on presentation. Vouchers are only valid for Deutsche Oper Berlin's own events. The voucher value can be credited against the ticket price. Any remaining credit will be paid out in the form of a further voucher. Enjoy your gift!

Box Office

In writing
Kartenservice der Deutschen Oper Berlin,
Postfach 10 02 80, 10562 Berlin

Telephone / Ticket-Service
Monday to Saturday: 9 am until 8 pm
Sunday and on public holidays 11am until 8 pm
+49 (0) 30-343 84 343

Telephone / Subscription-Service
Monday to Friday: 10 am until 4 pm
+49 (0) 30-343 84 230


The Box Office is open again on 27 April 2020.

Our on-site box office is set to open again on 27th April 2020, with all persons requested to comply with distancing guidelines and hygiene recommendations. Opening hours: Monday to Friday (excl. Bank Holidays): 12 noon to 7pm.


Hall Chart and Prices

Hall chart Deutsche Oper Berlin


Ticket prices

Price Group 1 – yellow / Price Group 2 – pink
Price Group 3 – blue / Price Group 4 – green

Price Group 5 - red

F     € 240,– / 180,– / 120,– / 74,– / 74,– 

E     € 180,– / 134,– / 94,– / 58,– / 32,–

D     € 136,– / 100,– / 72,– / 44,– / 26,–

C     € 100,– / 82,– / 58,– / 34,– / 24,–

B    € 86,– / 66,– / 44,– / 26,– / 20,–

A    € 70,– / 56,– / 36,– / 21,–/ 16,–

S 1 € 650,– / 450,– / 350,– / 260,– [AIDS-Gala]

S 2 € 42,– / 33,– / 26,– / 19,– / 15,–


Other performances

Auf, Auf[takt] with DON GIOVANNI: € 25,–

€ 20,– / concs.: € 10,–

Children's and Youth Concerts: € 16,– / concs.: € 8,–


Performances in the Foyers

Opera Lounge € 12,–

Opera lectures, tours, family tours: € 5,–

Song recitals: € 16,– / concs.: € 8,–

The performances of the Advent calendar are free of charge.


Performances in the Tischlerei [studio]

Wolf's Glen (Wolfsschlucht), The Project
€ 20,– / *concs.: € 10,–

Tischlerei concerts: € 16,– / concs.: € 8,–

Jazz & Lyrics: € 20,– / concs.: € 15,–


Children’s performances [Tischlerei]

Adults: € 16,–

Children and teenagers under 18 years of age: € 8,– [incl. advance sales]

Kiddies’ concerts € 5,–

Frühlingssingen € 5,–

Project presentations € 5,–



Please allow us to point out that spectators’ view of the stage can possibly be obstructed depending on the production. In addition, please regard the supertitles as a service from which not all seats can profit to the same extent.

The cloakroom fee [except for furs] is included in the ticket prices.

In principle, there is no entitlement to the exchange of admission tickets. In justified individual cases, Deutsche Oper Berlin reserves the right to make goodwill decisions and charges a processing fee of € 5,- for an exchange (exchange at an alternative date, voucher or customer credit).



In general advance ticket sales

50 % reduction for children and pupils up to 21 years of age, volunteers in military and federal voluntary service and volunteers in social services [except for F- and E-prices].

25 % reduction for students, trainees and unemployed [except for F- and E-prices].

For performances in the Tischlrei and in the foyer there is a 50 % reduction for children and pupils up to 21 years of age or the indicated reduced prices.

Please show proof of your entitlement to a reduction at the time of admission without being asked. Subject to available tickets in direct sales and online. Excluding third-party events, events with special prices and performances by the Staatsballett Berlin.


Box office [from one hour before the start of the performance]

€ 15,- Children and pupils [up to 21 years], students and trainees, volunteers for military service and federal voluntary service, 0Servants and volunteers for social work, unemployed people [except for F- and E-prices]

€ 8,- pupils during the holidays: Pupils [under 18 years] [except for F- and E-prices]

€ 3,- berlin pass holder [except for F- and E-prices]


Holders of B-grade Severely Disabled ID cards

Holders of B-grade Severely Disabled ID cards are entitled to a free ticket (in any price category) for a companion.


School classes

School classes can visit performances of the Deutsche Oper Berlin at the special price of € 8,-: please contact +49 [30] 343 84 343 or info@deutscheoperberlin.de


ClassicCard – For Under-30s

For the nonrecurring flat price of € 15,–, young people aged 29 or under can choose from over 1500 top concerts, operatic and ballet performances. The ClassicCard, valid for an unlimited number of performances over a period of 12 months, allows holders to experience their favourite works from the best seats – all at the special price of € 8,– for concerts and € 10,– for opera and ballet. These preferential terms are valid at respective box offices and on the respective evening for events of the Deutsche Oper Berlin, Komische Oper Berlin, Konzerthaus Berlin, Radio Orchestra and Choirs [ROC] of the Deutsches Symphonie-Orchester Berlin, Berlin Radio Symphony Orchestra, RIAS Chamber Choir and the Berlin Radio Choir, as well as the State Opera at the Schiller Theater and the Berlin State Ballet. ClassicCards are available at the box offices of the participating institutions as well as at Dussmann – Das KulturKaufhaus. For comprehensive information, visit www.classiccard.de.


AboCard – Saving and Enjoying Benefits

Prior to the start of the 2019/2020 season subscribers will be sent their personal AboCard (Subscribers Card): All about our Subscritions and benefits

Application for employee tickets

for members of foreign stages
and the artistic field

To apply for tickets, please give us the following information about yourself so that we can process your request as soon as possible. The application is valid for one performance. Please note that payment is only possible via SEPA direct debit mandate. The data is requested at the end of the form. Reservations are not possible.

Click here to go to the order form.


General Terms and Conditions of the Artistic Establishments of the Berlin Opera Foundation


1. Scope of validity

The Terms and Conditions apply to legal relations between patrons, on the one hand, and the Berlin Opera Foundation, on the other, concerning the latter’s artistic establishments (Deutsche Oper Berlin, Staatsoper Unter den Linden, Komische Oper Berlin and Staatsballett Berlin). Where the following refers explicitly only to the Berlin Opera Foundation, this also refers implicitly to its artistic establishments.

The Terms and Conditions form part of the contract which comes into existence when tickets are purchased.

The Terms and Conditions also apply to subscribers and patron organisations and their members, if not waived by a separate agreement.


2. Schedules and start times

The valid schedules and start times can be found in the official publications of the Berlin Opera Foundation.

The Berlin Opera Foundation reserves the right to alter the schedules and casts.

The Berlin Opera Foundation accepts no responsibility for information on posters or other publications.


3. Entrance fee

The Berlin Opera Foundation will publish the valid entrance fees and make them known at the ticket offices. Discounts are available to groups of persons with special entitlements, upon presentation of an appropriate certificate at the ticket office. Discounted tickets are valid only with this certificate. If the certificate cannot be produced, the difference between the discount fee and the full entrance fee must be paid in full.


4. Provision of tickets

Tickets will be sold in advance for a season at the times listed in the publications of the Berlin Opera Foundation. The Berlin Opera Foundation reserves the right to limit the number of tickets per buyer in individual cases. Severely disabled people can be given preferential treatment.

Ticket orders in writing will be processed from the start of the advance sale period on a ‘first come, first served’ basis. There is, however, no right to have orders processed on this basis. Telephone ticket orders will be accepted from the start of the advance sale period.

If payment for ordered tickets is not received within the stipulated time limit, these tickets will be made available for resale. Pre-paid tickets can be sent by post on request. Both the costs and the risks of sending them by post will be borne by the purchaser.

Purchased entry tickets may not be resold for commercial purposes without the prior consent of the Berlin Opera Foundation. If contravened, the Berlin Opera Foundation reserves the right to legal recourse. Furthermore, the Foundation is entitled to refuse to sell entry tickets in future to those contravening the aforementioned prohibition.

The Berlin Opera Foundation reserves the right to alter or amend existing ticket sale regulations. They will be published and made known at the ticket offices by the Berlin Opera Foundation.


5. Ticket refunds

Sold tickets will not be refunded, nor will compensation be paid for expired tickets, except in the cases listed below.

The Berlin Opera Foundation reserves the right to alter casts, and cast alterations do not entitle ticket holders to have their tickets refunded.

If the work performed is different from that indicated when the ticket was purchased, the ticket can be returned before the beginning of the performance and the ticket price will be refunded.

If a performance is cancelled without substitution, the ticket price will be refunded, as long as the tickets are presented or sent to Patron Services within 30 days of the scheduled date of the performance.

If a performance is ended prematurely, patrons are entitled to have their tickets refunded only if the performance is ended before the first interval, or, if the performance does not have an interval, if it is ended before half of its scheduled duration has elapsed. Even in these cases, claims for refunds are valid only if the tickets are presented or sent to Patron Services within 30 days of the date of the performance.

Apart from the right to have the entrance fee refunded, as provided in the above paragraphs, no other expenses or damages claimed by patrons will be paid.


6. Lost tickets

If a patron loses his or her ticket, he or she will be provided with a replacement ticket at the ticket office, as long as he or she gives a believable account of which ticket he or she has purchased. The holder of an original ticket takes precedence over the holder of a replacement ticket.


7. Entry

The audience cloakrooms and foyers are ordinarily opened one hour before the beginning of a performance.

No one is entitled to enter after the performance has begun. If a patron is denied entry on account of his or her lateness, he or she has no right to have his or her ticket refunded.


8. Cloakroom

Objects and clothing carried by the guest, in particular backpacks, suitcases or larger bags have to be deposited at the cloakroom during the performance. Animals will categorically not be supervised. The Berlin Opera Foundation reserves the right to charge a cloakroom fee.

Coats left for supervision are insured in accordance with published insurance terms and conditions. Patrons of Deutsche Oper Berlin can leave furs for supervision only in designated cloakrooms for an insurance fee.

Supervised property will be returned upon presentation of cloakroom tags without further proof of ownership. If no tag is presented, cloakroom items left for supervision will be returned only if the patron gives a believable account of his or her entitlement to the items.

If the patron receives the wrong items, his or her items are damaged, or he or she has lost the cloakroom tag, this must be reported immediately to the cloakroom personnel. If a tag is lost, the patron is liable for replacement costs.


9. Lost property

Lost property of any description found in the performance venues of the Berlin Opera Foundation must be handed in to the house or cloakroom personnel. Lost property will be dealt with in accordance with the provisions of §§ 978ff. of the German Civil Code.


10. Householders’ rights

Householders’ rights are attributed to the Directors, who entrust their employees, in particular, their evening personnel, to exercise these rights. The instructions of the personnel at the performance venues must be followed.

Patrons can be refused entry to the performance venues if there is reason to believe that they will disrupt the performance or upset other patrons. Patrons can be sent out of performances in progress if they are disrupting these performances or upsetting other patrons, or if they do not have valid tickets for their seats. Entry can also be refused to patrons who have repeatedly breached these General Terms and Conditions. These patrons have no right to have their entrance fees refunded, or to compensation for any damages or expenses of any other description.

Persons preventing the sale of tickets or upsetting patrons can be sent out of the performance venues. It is not permitted to offer tickets for sale in the ticket office halls or anywhere else in the performance venues or their premises.

It is not permitted to take seats other than those indicated on the tickets. If a patron changes seats without entitlement, the Berlin Opera Foundation can charge the patron the difference between the paid ticket price and the ticket price for the seat occupied, send him or her back to the seat marked on the ticket, or send him or her out of the performance.

Mobile phones, watches and any other technical devices with acoustic signals must be switched off for the duration of the performance.

Smoking in the performance venues of the Berlin Opera Foundation is permitted only in designated areas.


11. Image and sound recording

Patrons are forbidden to make image and/or sound recordings of any kind. Patrons can be sent out of the performance venues for violations of this rule.

If image and sound recordings during a performance are carried out by persons authorised by the Berlin Opera Foundation, the patrons agree, by their presence at the performance, that their images and words may be recorded, and that they have no right to remuneration if these are broadcast or published.


12. Liability

The Berlin Opera Foundation, its representatives and its employees accept no liability for damages of any kind suffered by patrons of its performance venues, except for those caused by malice or gross negligence. Liability for injury to life, limb and health remains unaffected, if the damages in question could ordinarily have been expected.


13. Data privacy

The personal order data can be collected, processed and used for the purpose of customer care by the Berlin Opera Foundation (Deutsche Oper Berlin, Staatsoper Unter den Linden, Komische Oper Berlin und Staatsballett Berlin) if the visitor has given his consent during the purchase process. Customer care is defined as taking measures intended to supply the customer with significant information and thus further provide the customer with specific benefits. The customer was informed that he can at any time revoke this agreement without prejudice. Berlin Opera Foundation affirmed that data privacy is absolutely ensured and that the data will not be transmitted to third parties.


14. Term of validity

These General Terms and Conditions will come into force on 1st September 2017. At the same time, the General Terms and Conditions of the Berlin Opera Foundation valid up to that point will expire.


15. Concluding clause

Should any stipulation of these General Terms and Conditions be invalid, the legal validity of the remaining Terms and Conditions will remain unaffected. The Berlin Opera Foundation is neither prepared nor obliged to take part in dispute settlement procedures by any consumer dispute settlement authority.


This English translation of the General Terms & Conditions is a service of the Berlin Opera Foundation. Thus the current German version is solely legally binding.