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Privacy policy of the Deutsche Oper Berlin

The Deutsche Oper Berlin takes the protection of all private data very seriously. When processing personal information, we take all possible measures to protect your privacy. The Deutsche Oper Berlin processes private data in line with current legal provisions, in particular the European General Data Protection Regulation (EU-GDPR), the Federal Data Protection Act (BDSG), the German Teleservices Act (TMG) and the Berlin Data Protection Act (BlnDSG). It is important to us that you are informed at all times of when we are storing which data and the use to which we are putting that data (transparency principle). The following text sets out which data is collected, processed and used when you visit the website of the Deutsche Oper Berlin and/or make use of the services we offer.

The responsible entity in accordance with the GDPR, BDSG and BlnDSG is the Deutsche Oper Berlin, Richard-Wagner-Straße 10, 10585 Berlin.

The data protection officer for the Oper in Berlin Foundation can be contacted via datenschutz@oper-in-berlin.de or by phoning 030 – 34 384 148.

1. Private data

Private data is defined as information on individuals that allows conclusions to be drawn regarding your personal, economic or actual situation or status. Private data includes your address etc but not information that cannot be linked directly to your identity.

2. What private data do we process?

Your use of the website of the Deutsche Oper Berlin does not normally require you to provide personal information (e.g. name, address, email address, telephone numbers). The web provider, Stiftung kulturserver.de gGmbH does, however, automatically collect and store information in server logfiles that your browser sends to us automatically. This information relates to browser type and version, operating system being used, referrer URL, IP address of the computer being used and time of visit; it cannot be linked to individual persons and is not cross-referenced with information from other sources. We reserve the right to review this data if we have reason to suspect that your use of the website is unlawful.

Other private data is only collected if you use services offered on our website (e.g. subscribe to newsletters / press information or order publications) or if you wish to order tickets or other items from the online shop, in which case we require that you provide your name, address (incl. email address), telephone number where applicable and/or credit card information. All data relating to bank or credit card details is deleted after being transmitted to the relevant payment service provider. Bank and credit card details are entered on a secure website which is run by the TeleCash payment service provider and stores data using SSL/TLS encryption. Data is not entered on the web pages of the Deutsche Oper Berlin. Bank or credit card details are stored in abbreviated and partly encrypted form with TeleCash. This storage of data is of help to agencies investigating credit card fraud and other types of deception. TeleCash GmbH & Co KG, AGB: https://www.telecash.de/agb/.

Newsletter:
When you subscribe to the newsletter, we record your first name, surname and email address.

Press newsletter including press releases:
When you subscribe to the press newsletter and press releases, we record your first name, surname, postal address, email address and telephone number.

Ticket sales:
When you purchase tickets in person and do not pay in cash, we record your first name and surname; in transactions over the phone we also record your postal or email address depending on how tickets are to be sent.

Commercial contacts:
In our commercial dealings we record names, contact information and, where applicable, the name of your institution.

Telegram Service:
You can sign up for our telegram service by sending us a telegram message consisting of the word ‘START’. You will then receive a message confirming your registration.

We use your mobile phone data only for the purpose of providing our telegram service. We do not store your mobile phone data. All information relating to your name, phone numbers and cell phone is passed to Message Mobile, our service provider, in encrypted form.

For the purpose of providing the telegram service pursuant to §28 GDPR, we use the following contractor: Message Mobile GmbH, Stresesmannstraße 6, 21335 Lüneburg, +49 (0) 4131 / 244 44 0, info@message-mobile.de https://message-mobile.de/ .

The telegram service is regulated by formal contract.

Your mobile phone number is the only mandatory information required from telegram subscribers. We store your phone number for the purpose of sending telegram messages pursuant to Art. 6 (1) (b) GDPR.

To unsubscribe from our telegram service, send us a telegram message consisting of the word ‘STOP’. All data on you that we have stored will be completely deleted.

3. Purpose / legal basis of collecting and processing private data

The Deutsche Oper Berlin uses the data you have provided for the purpose of honouring ticketing contracts and subscriptions pursuant to Art. 6 (1) (b) EU-GDPR. To this end, the Deutsche Oper Berlin uses the data to provide information on the upcoming performance, any changes to the programme, travel/parking options, etc. Where the Deutsche Oper Berlin has collected your postal or email address in the course of ticketing transactions, the Deutsche Oper Berlin may also use this data to publicise other opera performances at the Deutsche Oper Berlin pursuant to Art. 6 (1) (f) EU-GDPR. The legal basis for using private data when registering subscribers to newsletters and press releases is Art. 6 (1) (a) EU-GDPR. Data provided by commercial associates is stored and processed to enable us to plan and carry out business pursuant to Art. 6 (1) (f) EU-GDPR.

The Deutsche Oper Berlin handles your data in the strictest confidence and uses it only for the intended and declared purposes set out here. The private data provided by you are only used and processed for other purposes, e.g. marketing, where you, the user, have given your consent or where the law provides for the data to be used/processed without your consent.

4. Transfer of private data

In its processing of your data, the Deutsche Oper Berlin uses a secure online transfer procedure known as "Secure Socket Layer" (SSL). All information transferred using this method is encrypted at a high level of security (minimum 128 bits, in standard browsers up to 256 bits) before being sent to us. By using SSL, we are doing everything in our power to prevent unauthorised persons from using your data.

5. Duration of storage of private data

Private data collected in the course of ticketing or registration of subscribers is stored in a customer account within the Deutsche Oper Berlin ticketing system for a period of 10 years from the date of the last performance or the last placement of an order for print media. Should you withdraw your permission for our use of your data or should you request the deletion of your data, your customer account (registration) and/or your data will be immediately deleted / blocked for further use, unless we are obliged by law to retain these records in accordance with fiscal or commercial law (§§ 147 AO, 257 HGB) or you have expressly authorised us to continue using your data. Data collected for marketing purposes is held for 3 years after the cessation of the relevant marketing. The data of business associates is stored until permission to hold the data is formally withdrawn.

6. Who receives my data?

The Deutsche Oper Berlin will pass your private data to third parties only if you have given your consent or this is necessary for the purchasing of tickets. Your bank details (credit card information or IBAN) are passed to card and sales agents using high-level encryption. These service providers are partners of the Deutsche Oper Berlin and are the conduit for monetary transactions relating to the purchase of tickets. They provide services under contract and pursuant to Art. 6 (1) (b) EU-GDPR. Transmission of bank details is in secure, encrypted form as set out in section 4. above.

Your private data (incl. name, postal and email addresses, subscription status) is also passed on, in encrypted form, to contractors whom we have tasked to send out newsletters and act as ticket vendors. These contractors use your data only for the relevant purpose. Neither we nor the contractor will use your data for any other purpose.

7. Your right to information on private data being held / passed to 3rd parties and to the correction and deletion of that data

Under Art. 15 EU-GDPR you are entitled to be notified, free of charge, of the private data we are holding on you. This entitlement relates to – but is not limited to – the following information:

- Purpose of data processing
- Categories of private data being processed
- Categories of recipients (internal, external) to whom the private data has been passed
- Duration of storage of private data
- Your right to correct, or have deleted, the private data held on you
- Your right to limit, or withdraw your consent to, the processing of your data
- Your right to lodge a complaint with the relevant regulatory body
- Source of private data where not provided by user

If private data held on you is inaccurate, you are entitled to have it corrected (Art. 16 EU-GDPR). You are also entitled to have private data held on you deleted (Art. 17 EU-GDPR), provided that no legal obligation to retain records exists to prevent this (see section 5. above). Pursuant to Art. 20 EU-GDPR you have a right to be provided with a visualisation – in a standard, structured and machine-readable format – of the private data on you being passed to a 3rd party. To this end, please contact:

kundendatenschutz@deutscheoperberlin.de or
Deutsche Oper Berlin, Kundendatenschutz
Richard-Wagner-Straße 10
10585 Berlin.

8. Links

This privacy policy does not cover external content, should you click on links embedded on our website.

9. Option to lodge a complaint with the regulatory body

Pursuant to Art. 77 EU-GDPR you are entitled to lodge a complaint with the regulating body, should you consider your rights to have been infringed based on your interpretation of the European General Data Protection Regulation, the Federal Data Protection Act and the Berlin Data Protection Act. Our regulatory body is the Berlin Data Protection Authority (Berliner Datenschutzbehörde). You can contact this body by emailing mailbox@datenschutz-berlin.de or writing to
Berliner Beauftragte für Datenschutz und Informationssicherheit
Friedrichstr. 219
10969 Berlin.

10. Cookies

This website uses cookies to allow the smooth functioning of the website. For further information, please study our cookies policy set out below.

11. Right of revocation

You have the option of revoking, at any time and with immediate effect, your consent to the use of the private data that you provided. Please note that this revocation applies to the future, not to any use that was made of your data prior to the date of revocation.

Private data are also processed for the purpose of direct advertising, including data analysis, and your withdrawal of consent to this usage of data is likewise possible under Art. 21 (2) EU-GDPR. To exercise this right, please contact:
kundendatenschutz@deutscheoperberlin.de or
Deutsche Oper Berlin, Kundendatenschutz
Richard-Wagner-Straße 10
10585 Berlin.

 

Cookie policy

The following provisions apply to cookies and analytics tools.

1. Do we set cookies?

The Deutsche Oper Berlin website uses cookies, which are small text files that are sent automatically to your device. Some cookies used by the Deutsche Oper Berlin are deleted when you close your browser (‘session cookies’). Other cookies remain on your computer, allowing the Deutsche Oper Berlin to recognise your browser when you revisit the website (‘persistent cookies’).

You can configure your browser to indicate when a cookie is being set and allow you to accept/decline it, decline cookies in certain situations or decline all cookies on principle. Some features on the Deutsche Oper Berlin website may not function properly if cookies have been refused.

2. Analysis of usage

Google Analytics:
This website uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses ‘cookies’, which are text files that are stored on your computer and allow your use of the website to be analysed. The information generated by the cookie on your use of the site is normally sent to a Google server in the USA and stored there. However, if the IP anonymisation function is activated on this website, Google will first shorten your computer’s IP address in member states of the European Union and other states that are signatories to the Agreement on the European Economic Area. Only in exceptional cases is the full-length IP address transmitted to a Google server in the USA and then shortened. The operator of this website has tasked Google to use this information to evaluate your use of the site, compile reports on website activity and provide the operator with other services linked to website usage and internet usage. The IP address sent from your browser as part of Google’s analytics does not feed into other data collected by Google. You can configure your browser software to prevent the setting of cookies; you should be aware, however, that you may not be able to use all features of this website to their full extent if you have switched off cookies. You can also prevent Google from collecting and using the web-usage data generated by the cookie (incl. your IP address) by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=de. More information on terms of use and data protection is available from http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.html. In light of the ongoing debate over the storage and processing of full IP addresses for purposes of analysis we should point out that Google Analytics on this website now uses the »anonymizeIP« feature to allow websites to request anonymisation of IP addresses (‘IP masking’), thereby making direct association with individuals impossible. Anonymisation/masking of the IP address takes place as soon as it arrives in the Google Analytics data-collection network and before storage or processing of data begins.

3. Other technologies

Reach measurement using Matomo:
Our website uses the Matomo web analytics service. Matomo uses cookies, which are small text files that are stored on your computer allowing us to analyse your use of our website. To this end, the usage data generated by the cookie (incl. your shortened IP address) is sent to our server and stored there for the purpose of analysing patterns of use, which helps us to optimise our website. In the process your IP address is instantly anonymised, ensuring that you remain anonymous to us. The data generated by the cookie relating to your use of our website is not passed on to 3rd parties.

You can prevent the placing of cookies by configuring your browser software accordingly. However, if you do this, you may not be able to use all features of this website to their full extent.

The web shop uses “AddThis” tools, which allow storage of non-personalised data relating to the use of our website. Information on “AddThis” tools is available here: http://www.addthis.com/privacy/privacy-policy. You can also opt out here: http://www.addthis.com/privacy/opt-out.

DMP technology from ADEX:
This website uses the DMP tag of Adex GmbH, Berlin, as stipulated by QWERTZ Media GmbH Berlin, to collect, analyse and evaluate data relating to the usage and traffic on our website. The data collected is anonymous. You can decline the processing of this data by opening the following link: http://www.youronlinechoices.com/de/praferenzmanagement/. When the link is clicked, the system sets a »Stop Cookie«, which prevents it from tracking client activity any longer. If you prevent the setting of Stop Cookies or delete the Stop Cookie, the system will not recognise the Stop Cookie. Your internet browser may be configured to reject the Stop Cookie or delete it automatically, in which case you will have to change the cookie settings of your browser (In Mozilla Firefox, for example, click on Tools - Options - Privacy & Security). Please note that the Stop Cookie prevents collection of data only on the respective client. If you use a number of clients (another end device and/or another internet browser) you will have to repeat the opt-out process.

Retargeting technology:
This technology allows us to advertise on the websites of our partners and target users who have already shown an interest in our website and our products. We place certain pixels on the relevant website, and when you call up the website, a cookie is lodged in your browser. The cookie allows your computer to recognise data (your visit to our website, date and time, browser type, operating system, whether you are already a customer, what parts of our website have interested you). The user profiles generated by the retargeting procedure are anonymised in line with data-protection legislation in such a way that no connection can be made to individual persons when surfing the web.

Pop-up advertising on the websites of our partners as a result of retargeting is based on cookie-driven analysis of previous user behaviour. The cookie involved is a temporary cookie, which loses its validity after 60 days.

You can switch off cookies used by 3rd parties, for example, by calling up the deactivation page of the Network Advertising Initiative on www.networkadvertising.org/choices/ and following instructions to opt out.

Social plug-ins:
The Deutsche Oper Berlin incorporates social plug-ins from selected platforms (e.g. facebook, twitter). Social plug-ins can collect information relating to your use of the website and use it for networking purposes.

Facebook social plug-ins
Our web presence uses social plug-ins of the facebook.com social networking platform (»Facebook«). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Detailed information on the functions of individual plug-ins and what they look like is available from the following web address: https://developers.facebook.com/docs/plugins/.

Some of our web pages contain social plug-ins from Facebook and these are linked directly to Facebook servers via your browser, if you click on them. This has the effect of notifying Facebook that you visited one of our web pages containing the social plug-in.

If you are logged into Facebook when you open the page containing the social plug-in, your visit to our website and all your interactions relating to social plug-ins (clicking the »Like« button, posting a comment, etc) can be linked to your Facebook profile and recorded by Facebook. Even if you do not have a Facebook profile, this is no guarantee that Facebook will not store your IP address.

If you would like to know to what purpose and extent Facebook collects, processes and uses data, we refer you to the Facebook privacy policy: https://www.facebook.com/about/privacy/. This web page also contains an overview of how to configure your Facebook profile to protect your privacy and associated rights.

To prevent Facebook from collecting data on you as a result of your activity and time spent on our website, remember to log out of Facebook before you visit our website. One way to prevent Facebook from obtaining general access to your data on our website and others is to use an add-on in your browser to exclude the social plug-ins of Facebook.

Twitter
Our web pages also use features of the Twitter messaging service, which are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. If you use Twitter and the retweet feature, the websites you visit are linked to your Twitter account and hence to other users’ accounts. Data is transferred to Twitter itself in the process. As a service provider, we advise you that we have no knowledge of which data is being transferred nor of the use to which Twitter puts that data. For more information on this subject, please study the Twitter privacy policy, which can be found at the following web addresses: https://twitter.com/de/privacy and https://help.twitter.com/de/rules-and-policies/update-privacy-policy. If you have queries regarding your privacy settings on Twitter or would like to configure them, please look at the following link: https://help.twitter.com/forms/privacy.

Google+
Our web pages use the »google+1« (Google Plus) plug-in, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button connecting to the feature can be recognised by a »+1« sign on a white background. When you visit one of our web pages that contains the plug-in, your browser connects directly to the Google servers and the plug-in content is passed to your browser and linked from there to the website on your screen, thereby informing Google that you have visited our website. If you are logged into Google Plus or Google while visiting out website, Google is able to associate the visit with your Google account. When you interact with the plug-in, for instance by clicking the button or posting a comment, this information is passed to Google and stored there. You can study the privacy policy of Google Inc. for information on why the company collects this data, how much is collected and what use is made of it. The relevant URL is: https://developers.google.com/+/web/buttons-policy.

If you use Google Plus or have logged into Google and would prefer that Google not collect data on you when you visit our website and not add this data to other membership data that Google already holds on you, you should log off from Google Plus or Google before visiting our website.

YouTube
Using YouTube’s privacy-enhanced mode
We use YouTube when inserting videos into our web pages and these are embedded using YouTube’s privacy-enhanced mode. Like most websites, however, YouTube uses cookies to collect information on the visitors to its platform, in this case to collect video statistics, prevent fraud and improve user friendliness, among other purposes. In the process a connection is made to Google’s DoubleClick network. When you click on a video, you may be triggering other data-processing sequences and this is beyond our control. Further information on how YouTube protects/uses your data can be found in YouTube’s privacy policy: https://policies.google.com/privacy?hl=de&gl=de. (YouTube is a Google subsidiary.)

Instagram
Our website uses the social plug-ins of Instagram, a platform run by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins bear an Instagram logo, which may take the form of an Instagram camera. An overview of Instagram plug-ins and what they look like is available here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.

When you visit one of our web pages that contains the plug-in, your browser connects directly to the Instagram servers and the plug-in content is passed to your browser and linked from there to the website on your screen, thereby informing Instagram that you have visited our website. You do not need to be logged into Instagram or even have an Instagram profile for this to happen. The information (including your IP address) is passed directly from your browser to an Instagram server in the USA and stored there.

If you are logged in to Instagram, the platform can immediately associate your visit to our website with your Instagram account. If you interact with plug-ins, for example by clicking the Instagram button, this information is passed directly to an Instagram server and stored there and also flagged up in your Instagram account, visible to your contacts.

Information on the purpose and extent of data collection by Instagram, how the company uses and processes the data and what you can do protect your privacy is set out in Instagram’s privacy policy: https://help.instagram.com/155833707900388/.

If you would prefer that Instagram not associate data gathered from your visit to our website with your Instagram account, you should log off from Instagram before visiting our website. It is also possible to use add-ons in your browser to prevent Instagram plug-ins from loading, for example by using the “NoScript” script blocker (http://noscript.net/).

Pinterest
Our website uses social plug-ins of the Pinterest social network, a platform operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA (“Pinterest”). The plug-ins can be recognised from the white or red “Pin it” buttons. An overview of Pinterest plug-ins and what they look like is available here: https://developers.pinterest.com/docs/getting-started/introduction/.

When you visit one of our web pages that contains the plug-in, your browser connects directly to the Pinterest servers and the plug-in content is passed to your browser and linked from there to the website on your screen, thereby informing Pinterest that you have visited our website. You do not need to be logged into Pinterest or even have a Pinterest profile for this to happen. The information (including your IP address) is passed directly from your browser to a Pinterest server in the USA and stored there.

If you are logged in to Pinterest, the platform can immediately associate your visit to our website with your Pinterest profile. If you interact with plug-ins, for example by clicking the “Pin it” button, this information is passed directly to a Pinterest server and stored there and also flagged up to your contacts in your Pinterest account.

Information on the purpose and extent of data collection by Pinterest, how the company uses and processes the data and what you can do protect your privacy is set out in Pinterest’s privacy policy: https://about.pinterest.com/de/privacy-policy.

If you would prefer that Pinterest not associate data gathered from your visit to our website with your Pinterest account, you must log off from Pinterest before visiting our website. It is also possible to use add-ons in your browser to prevent Pinterest plug-ins from loading, for example by using the “NoScript” script blocker (http://noscript.net/).

Issuu
Our website uses a Flash plug-in in JavaScript provided by Issuu Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA (“Issuu”).

In the process Issuu uses cookies, which are small text files that are stored on your computer and allow your use of the website to be tracked. Issuu collects and stores private data such as your IP address and information relating to time and duration of your visit. This data is transmitted if JavaScript is activated in your browser. Your can adjust your browser settings to prevent cookies from being set or install a JavaScript blocker (e.g. www.noscript.net).

Information on the purpose and extent of data collection by Issuu, how the company uses and processes the data and what you can do protect your privacy is set out in Instagram’s privacy policy: http://issuu.com/legal/privacy.

SoundCloud
We use SoundCloud when incorporating audio material into our web pages. SoundCloud is operated by SoundCloud Limited with head offices at 33 St James Square, London SW1Y 4JS, UK.

We use SoundCloud plug-ins on our website. When you visit one of our web pages that contains the SoundCloud plug-in, your browser connects directly to the SoundCloud servers and the plug-in appears on your screen, telling SoundCloud which of our web pages you have visited. If you are logged into SoundCloud at the time, the platform can associate your visit to our website with your user account. If you interact with plug-ins, for example by clicking the start button of an audio file, this information is likewise linked to your user account. You can prevent SoundCloud from making this association by logging off from SoundCloud before visiting our website and by deleting the relevant cookies from SoundCloud.

Information on the purpose and extent of data collection by SoundCloud, how the company uses and processes the data and what you can do protect your privacy is set out in SoundCloud’s privacy policy: https://soundcloud.com/pages/privacy.

Flickr
Our website uses the “Flickr” image-hosting service to present and archive photographic material and other images. Flickr is run by Yahoo! Inc., 701 First Avenue, Sunnyvale, CA 94089, USA. The Flickr function works via a simple link. When you call up a web page on which Flickr is embedded, the operator is automatically informed of which page on our website you are visiting and which image you are interested in (including, for instance, browser type/version, operating system, IP address, referee, date and time). If you have a Flickr account and are logged in when you click on the link, the operator is notified of this and is thus able to associate the data on the website you are visiting with your user account. If you want to prevent the operator from storing data relating to your surfing activity and linking it to your user account, you must log out of Flickr before visiting our site.

Information on the purpose and extent of data collection by the operator, how the company uses and processes the data and what you can do protect your privacy is set out in the operator’s privacy policy: https://info.yahoo.com/privacy/de/yahoo/flickr/ and https://info.yahoo.com/privacy/de/yahoo/eu/.

Alterations to this privacy policy
We reserve the right to change the measures we take to protect data and ensure security where this is required by legislation or necessary due to technological advances. We will then modify our data-protection notice accordingly. You should therefore check this web page regularly to remain up-to-date on adjustments to our privacy policy.

 

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