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Ticket return Coronavirus (Pilot Project Testing 2021)

 

Please find our online form here.

 

Patrons who bought tickets via a third-party organisation (e.g. eventim.de) or an alternative ticketing outlet should contact the relevant agent direct.

 This form is not optimized for Internet Explorer. Please use for example the following browsers: Chrome, Firefox etc. or contact the ticket service at T +49 30 343 84 343 or send an e-mail to info@deutscheoperberlin.de.

 

After having sent the completed form to our ticket service, you will receive a copy of the form by email as confirmation of receipt. Please allow a processing time of approx. 4 to 8 weeks - thank you for your understanding.

 

Choose from one of these options ...

1 > Credit to my customer account

You would like a refund to the value of the ticket price as a credit to your customer account. You can use the credit for future ticket purchases.

2 > Ticket price to be reimbursed

You can return your tickets free of charge and receive a full refund. Send us the completed form with your customer and order number or contact us by phone at T +49 30 343 84 343. If you have paid for your tickets by phone or online by credit card, we will charge the amount back to your credit card. Otherwise we ask you to provide your bank details (IBAN) for the return transfer. Please understand that the reverse transaction may take some time, approx. 4 to 8 weeks. >>> How to find your order number.

3 > Donate the amount 

You would like to donate the amount worth the ticket price in favour of project work of the Young German Opera for children and young people during the holidays and you waive any repayment. From an amount of 50 euros we will send you a donation receipt. [further information on the purpose of the donation]

 

Our Hygiene regulation

 

Obligatory identification and personal data

The acquisition of your contact details (first and last name, full address or email address and telephone number) when you purchase a ticket serves to enable health authorities to trace and break chains of infection more quickly in the event of any infections. If you buy tickets for other people, you are obliged to provide their personal data as well.

Please note that tickets are non-transferable in the current pandemic situation. If you have any questions, please contact the box office or use the telephonic ticket-hotline on +49 30 343 84 343.

During the evening of the event, all visitors are obliged to carry their identity cards with them and present the same upon request at the entry gate when buying tickets at the box office.

 

Ticket purchase

The tickets can be purchased in advance and online. Payments at the box office should mainly be cashless.

 

Box office

For performances in the large hall, the evening box office opens one hour before each performance in the box office hall of the Deutsche Oper Berlin. At the box office, you will only receive tickets for the performance on that evening; you cannot make any advance bookings for other performances at this time. To make other bookings, you can use the box office times from Monday through Saturday from 12:00 hrs onwards.

 

Access restrictions

Please understand that in view of the current pandemic situation, it is not possible to attend performances of the Deutsche Oper Berlin in the following cases:

Access to the events is not possible for persons who are infected with COVID-19 or show symptoms that are typical for a COVID-19 disease. Based on the information provided by the Robert Koch Institute, typical symptoms of COVID-19 disease are fever, cough and sore throat as well as a loss of sense of smell and taste.

Persons who have had contact with a person who has been diagnosed with COVID-19 disease within the previous 14 days are also not allowed to attend Deutsche Oper Berlin events. This exclusion does not apply to persons who have professional contact with COVID-19 patients, provided that the applicable safety measures could be observed.

Furthermore, visitors suffering from an upper respiratory tract infection are not allowed to participate in the events.

If it is not possible to attend your desired performance for one of the above reasons, tickets that are already purchased can be cancelled at the box office or by calling the ticket-hotline at least two hours before the performance.



 

Minimum distances between seats

In order to allow a larger number of visitors to visit the Deutsche Oper Berlin than previously, the seating plan for performances from 27 September, 2020 onwards has been changed in agreement with the Senate Department for Culture so that there is a minimum distance of 1 meter between the individual seats. We will ensure that the necessary minimum distances are maintained by blocking the corresponding seats.

 

Mouth and nose cover

Within our opera house it is mandatory to wear medical or FFP2 mouth/nose covering. As of 27 September, the obligation to wear a mouth-nose cover also applies to your seat, so that even if the minimum distance between seats is slightly reduced, the necessary protection against infection is maintained.

If it is not possible to wear a mouth-nose-cover due to a health impairment, chronic illness or disability, a medical certificate must be carried along and presented to the admission staff without being asked. Deaf people and their accompanying persons who communicate with them are also exempt from the obligation to wear a mask.

Visitors who wish to attend performances without mouth-nose cover within the framework of the above-mentioned regulations are requested to book their tickets exclusively via our telephone ticket service and will be placed separately.

In the event that, for the reasons stated above, you are unable to wear a mouth-nose mask when visiting the Opera House, we draw your attention to the general, in this case increased risk of infection. We therefore advise against visiting the Opera House without a mouth-nose covering.

 

Compliance with the general rules of hygiene

With consideration for other visitors and our staff, please keep the sneezing and coughing label; please keep sufficient distance from other people (at least 1,5 meters with the exception of the safety distance of 1 meter between seats in the appropriately furnished performances). Our sanitary facilities and disinfectant dispensers are available for comprehensive hand hygiene.

We recommend using the Corona-Warn-App provided by the Robert-Koch-Institute.

 

Program booklets

... if available, are provided for download on the website in advance. Cast list or programme leaflets are available to take home free of charge.

 

You can rest assured

All surfaces and areas on our premises are thoroughly cleaned and disinfected daily. This applies especially to contact surfaces with intensive hand contact.

We implement all medical guidelines given by the state authorities with regard to the contact and cooperation with other persons and constantly monitor compliance with them.

Donations in favour of project work of the Junge Deutsche Oper for children and young people during the holidays

Young talent is important to us. In the holiday and leisure programmes of the Young Opera, children and young people meet with professional musicians and theatre makers. They invent their own music, build stage sets and write scenes. We give children and young people a space to express themselves, to discover and develop their artistic talents. At the same time they enrich us by contributing their themes and perspectives, by teaching us to see opera with new eyes again and again. You can support this work by donating to the Young Opera's project work for children and young people during the holidays.

Face coverings by van Laack

 

…so we can all get back to enjoying performance art in the auditorium.
 

Protect yourself and others. Our elegant black face masks feature the logo of the Deutsche Oper Berlin on the right cheek.

Masks are available for € 7,00 (incl. shipping costs within Germany) from the web shop of the Deutsche Oper Berlin or by calling the ticket office on 030-343 84 343.

Stay healthy and we hope to see you soon!

 

To our webshop

 

Inner layer: 65% polyester / 35% cotton; treated with anti-bacterial silver ions

Middle layer: 100% polyester

Outer layer: 65% polyester / 35% cotton

 

Not a medical product. Not personal protective equipment (PPE). 

 

Wash new masks prior to first use.

Care instructions: max. 60°C – do not bleach – do not tumble-dry – do not iron – do not dry-clean

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